Return policy
WINTERINA provides the User with the opportunity to return the product. However, any return associated with products delivered to the User must be initiated through direct email to info@winterina.com, and our team will contact you to guide you through the next steps.
All returned items must be unused, unstained, undamaged, and unwashed, with all sales tags and hygiene protectors, as received.
Once your order is delivered, you have up to 30 days to request a return. For items listed in OFFERS, you have up to 7 days to request a return.
You can process your return by email. Simply send an email with the order number to info@winterina.com. Select the items you wish to return, specifying the reasons they did not work. Choose your preferred refund method: Original payment method or Gift Card.
After receiving the return approval email, send your package to the indicated address. You have 15 days to ship the return; otherwise, the approval will be canceled, and the return will not be accepted. No exceptions.
All return shipping costs will be covered by WINTERINA.
Unfortunately, we cannot process exchanges. However, you can return your product and place a new order.
Original shipping costs will only be refunded in case of a quality or delivery issue.
All refunds will be issued to your original payment method or via a gift card once WINTERINA receives the return. The refund may take up to 15 business days to process after WINTERINA receives the package. You will be notified by email once it is completed.
REFUND POLICY.
All refunds will be issued to the original payment method, except in cases where the customer requests a Gift Card as the refund method.
Refunds issued to credit cards may take up to five (5) business days to appear on the bank statement.
If the return was made by mail, the refund may take up to 15 business days to process after receiving the package. You will be notified by email once it is completed.
If you request your refund in the form of a Gift Card, it will be issued immediately.